PRIVACY POLICY

This Privacy Policy is incorporated by reference into the AKAZOO LIMITED End User License Agreement and Terms of Service located at https://www.akazoo.fm/site/documents/terms-of-use. The terms “Akazoo,” “we,” “us,” and “our” include AKAZOO LIMITED and its affiliates and/or subsidiaries. All other terms not defined in this Privacy Policy will have the meanings set forth in the EULA.

This Privacy Policy explains how Akazoo may collect, use, process, disclose and safeguard information we obtain through the Service, including our website (currently at www.Akazoo.fm) and our mobile applications, and in connection with our partner and vendor relationships. It also tells you about your rights and choices with respect to your Personal Information, and how you can contact us if you have any questions or concerns


HOW AKAZOO COLLECTS YOUR INFORMATION

For the purpose of this Privacy Policy, “Personal Information” means any information relating to an identified or identifiable individual. We obtain Personal Information relating to you from various sources as described below.

Where applicable, we indicate whether and why you may provide us with your Personal Information, as well as the consequences of failing to do so. If you do not provide Personal Information when requested, you may not be able to benefit from our Service if that information is necessary to provide you with the Service or if we are legally required to collect it.


A. Personal Information Provided by You

Account Registration and Profile Creation. If you register to use the Service, then we may request you to provide us with your email, MSISND or unique device identifiers in order to create an account and user profile. You may also optionally add to your profile certain demographic information, such as your date of birth, country, zip code and gender, as well as your photo. If you are a broadcaster, we ask you for information about your station and broadcast(s) when you register on our Service, including your name, email address, phone number, website, content streaming URL, as well as background information on the station and broadcast(s).

Communications. We will collect any information, which you provide to us through your communications with our customer-support team. If you subscribe to our newsletter, then we will collect certain information from you, such as your email address.

Business Partner and Vendor Information. We may receive contact details of business partners’ and vendors’ employees as provided by business partners or vendors in furtherance of the relevant partner or vendor relationship.


B. Personal Information Obtained from Third Parties

Social Sign-on. We collect information from social media services when you use your credentials for these services to log into the Service. For example, when you log in with your Facebook credentials, we collect the information you have authorized Facebook to share with us, such as your name, email address, gender, date of birth, and profile picture. We may also obtain other non-public information with your permission.


C. Personal Information Collected From your Device via Automated Means

Using the Service. When you use the Service, we collect information about your activities, such as the stations or channels that you listen to, your searches for stations and your other actions and interactions with content on the Service, the stations, content and any other information resulting from your use of the Service that is publicly accessible by other Users (“Public Information”).

Location Information. With your consent, we may obtain information about your physical location at regular intervals when you use the Service, such as by use of geolocation features in the device(s) through which you access the Service. In addition, we may infer your location from other information we collect (for example, your IP address indicates the general geographic region from which you are connecting to the Internet). We use location information to comply with radio stations’ content licenses (which are location-specific), and to provide you with features, notifications, advertising, or other content that is influenced by your location (such as showing you your local radio station).

Device Information. We receive information from Users’ devices through which a User accesses the Service, such as IP address, web browser type, mobile operating system version, and unique device identifiers.

Widget Information. Other websites may integrate Akazoo widgets (such as the Akazoo Player). When you visit a site with an Akazoo widget embedded, we may receive certain information, including information about the web page you visited, your IP address, and other information about your device. Akazoo and the widget can recognize you across websites containing Akazoo widgets, and the widget may be used to show personalized content or advertising. We know when you interact with a widget, and websites containing the widgets may receive this information.

Cookies and Related Technologies. When you visit the Service, we receive and record information from your browser and from cookies and similar technologies. Cookies are small text files containing a string of alphanumeric characters. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to the Service. Please review your web browser’s “Help” file to learn the proper way to modify your cookie settings. Please note that if you delete, or choose not to accept, cookies from the Service, you may not be able to utilize the features of the Service to their fullest potential.

Third parties that advertise goods or services on the Service (collectively, “Advertisers”) may also use cookies or other technologies to track your use of the Service. Advertisers also may use cookies or other technologies to track your online activities across websites or across mobile applications over time to provide interest-based advertising. Some of our Advertisers are members of the Network Advertising Initiative or the Digital Advertising Alliance. Please visit these organizations’ opt-out pages to learn about how you may opt out of receiving web-based personalized ads from member companies. Please visit your device’s settings or install the AppChoices app to learn more about how you may opt out of receiving personalized ads in mobile apps.

One of the third party services that we use to track your activity on the Service is Google Analytics. If you do not want Google Analytics to collect and use information about your use of the website, then you can install an opt-out in your web browser (https://tools.google.com/dlpage/gaoptout/). You also may opt-out from Google Analytics for Display Advertising or the Google Display Network by using Google’s Ads Settings located at www.google.com/settings/ads.


HOW AKAZOO USES YOUR INFORMATION

Internal and Service-Related Usage. We use Personal Information for internal and Service-related purposes, including to operate, provide, and maintain the Service.

Analytics and Improving the Service. We and our service providers use Personal information that we collect on the Service, such as your location and your activities on the Service, to monitor and analyze usage of the Service and to improve and enhance the Service.

Communications. We may send emails or SMS to an email address or registered MSISDN you provide to us (i) for customer-service or technical-support purposes, or (ii) to send you (a) information about topics or content that we think may interest you, or (b) updates about the latest developments or features on the Service. We also may send push notifications to your device and a newsletter to the email address you provide to us in the event that you subscribe to receive the newsletter.

Advertising. We and our advertising partners may use your Personal Information, including your location and your activities on the Service to facilitate the delivery of advertisements.

Tailored Content. We may use your Personal Information to provide you with personalized services, content, offers and recommendations. For example, we may analyze your listening history to recommend similar content that we think would be of particular interest to you, send you tailored recommendations based on your location or send you personalized marketing communications based on Personal Information we have collected about you.

Aggregate Data. We may de-identify and aggregate information collected through the Service for statistical analysis and other lawful purpose.

Partners and Vendors. We use information collected from our business partners and vendors to manage those relationships.

Legal. We may use your Personal Information to enforce our End User License Agreement and Terms of Service, to defend our legal rights, to comply with our legal obligations and internal policies.


If you are located in the European Economic Area (“EEA”):

We only process your Personal Information based on a valid legal ground, including when you have consented to the use of your Personal Information, for example, to provide you with tailored advertising.

We need your Personal Information to provide you with the Services, including for account registration, to respond to your inquiries or, if you are a broadcaster, to manage the directory listing and for support.

We have a legal obligation to use your Personal Information, such as the obligation to protect intellectual property rights and restrict content available on the Service based on your location.

We or a third party have a legitimate interest in using your Personal Information. In particular, we have a legitimate interest in using your Personal Information to personalize our Service and provide you with tailored content conduct business analytics and otherwise improve the safety, security, and performance of our Service. We only rely on our legitimate interests to process your Personal Information when these interests are not overridden by your rights and interests.


HOW AKAZOO MAY DISCLOSE YOUR INFORMATION

Vendors and Service Providers. We may share any Personal Information we receive with vendors and service providers retained in connection with the provision of the Service. For example, we may use service providers to measure app usage and user engagement (e.g., Google Analytics for Firebase), serve advertising on our Services (e.g., MoPub, Inc.) or provide DDoS mitigation services (e.g., Cloudflare, Inc.).

Advertising Partners. We may share your Personal Information with our third party advertising partners to provide ads that we think may interest you. For more information about our advertising and marketing practices and those of the third party advertising partners, please see the Cookies and Related Technologies section above.

Vendors and Service Providers List. Please visit the policies and procedures for each of our partners and vendors from the link mentioned below to learn more about each Vendor and Service Provider policies and procedures:

Service Providers Privacy Policy URL
Google (Firebase, Google Analytics, AdMob) https://policies.google.com/privacy
MoPub https://www.mopub.com/legal/privacy
TappX https://www.tappx.com/en/privacy-policy

Social Networking and Other Websites. The Service may allow you to share Personal Information with social networking services, such as Facebook. We do not share your Personal Information with them unless you direct the Service to share it. Their use of your Personal Information is governed by their privacy policies, and you may be able to modify your privacy settings on their services.

Search Engines. Your Public Information may also be accessible through search engines, such as Google or Yahoo, just like with many common social media services.


Other Third Parties. We may also share Personal Information about you with other third parties in the following circumstances:

With Your Consent. We may disclose your Personal Information with your permission. We may seek your permission in various ways. For example, we may present you with an “opt-in” prompt when you register to use the Service or access certain content

To Comply with Legal Obligations. We may access, preserve, and disclose your Personal Information or other account information if we believe doing so is required or appropriate to (i) comply with laws, law enforcement requests, and legal process, such as a court order or subpoena; (ii) respond to your requests; or (iii) protect your, our or others’ rights, property, or safety.

In case of Merger, Sale, or Other Asset Transfers. If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy or liquidation where the business will not continue as a going concern, receivership, sale of Akazoo assets, or transition of the Service to another provider, then your information may be sold or transferred as part of such a transaction as permitted by law and/or contract. The use of your information following any of these events should be governed by the provisions of this Privacy Policy in effect at the time the applicable information was collected.


SECURITY OF YOUR INFORMATION

We maintain administrative, technical and physical safeguards that are intended to appropriately protect Personal Information against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse, and any other unlawful form of processing of the Personal Information in our possession. Unfortunately, the Internet cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any Personal Information you provide to us.


DATA RETENTION

We take measures to delete your Personal Information or keep it in a form that does not permit identifying you when this information is no longer necessary for the purposes for which we process it, unless we are required by law to keep this information for a longer period. When determining the retention period (no longer than 24 months), we take into account various criteria, such as the type of products and services requested by or provided to you, the nature and length of our relationship with you, possible re-enrolment with our products or services, the impact on the services we provide to you if we delete some information from or about you and mandatory retention periods provided by law and the statute of limitations.


THIRD PARTY PRIVACY PRACTICES

This Privacy Policy applies only to the processing of your Personal Information by Akazoo. The Service may contain links to third party sites (“Third Party Sites”). The policies and procedures described in this Privacy Policy do not apply to Third Party Sites. The links from the Service to any Third Party Sites do not imply that we endorse or have reviewed the Third Party Sites.


CHILDREN’S PRIVACY

We do not knowingly collect, maintain, or use personal information, as defined by the US Federal Trade Commission’s Children’s Online Privacy Protection Act Rule, from children under 13 years of age, and no part of the Service is directed to children under the age of 13. If you are located in the EEA, we do not knowingly collect, maintain, or use Personal Information from children under 16 years of age, and no part of the Service is directed to children under the age of 16. If you learn that your child has provided us with Personal Information without your consent, then you may alert us at support@akazoo.com. If we learn that we have collected any Personal Information from children under 13 (or 16 in the EEA), then we will promptly take steps to delete such information and terminate the child’s account.


DATA TRANSFERS

If you are visiting the Service from regions with laws governing data collection and use, then please note that you are agreeing to the transfer of your Personal Information to the United States and processing globally. By providing your Personal Information to the Service, you consent to any transfer and processing in accordance with this Policy.


PRIVACY OPTIONS AND SETTINGS

Account Information. Once you have registered for the Service, you may change your profile settings in your account on the Service. For example, you can change the email address and password associated with your account. If you are a broadcaster, you can change the information you provided to us by contacting us per the information below.

Devices. You can access the Service from multiple devices if you sign into your account on the devices or register them on the Service. If you would like to disconnect your account from any of these devices, you can unregister the device through your account settings on the Service.

Location Information. You can prevent us from collecting location information from your device by changing the settings on your device, if your device allows you to do so; however, if you do not provide us with location information you may not be able to fully use the Service. Please note that we will continue to receive your IP address and use it as described above to determine, for example, your location to comply with our licensing agreements.

Opt-out. Each marketing email communication we send you will contain instructions permitting you to “opt-out” of receiving future marketing communications. You may also contact us as indicated below to have your name deleted from our email mailing lists, or you may update your communication preferences in your account settings on our website. Please note, however, that certain communications, such as push notifications, require you to change the settings on your device if you wish not to receive any future communications. In addition, on occasion we may send service-related announcements, such as disruption notifications, via email and you may not be able to opt-out of these communications.

Personalized Ads Settings. If you wish to change the settings for Personalized Ads of your account, you can access the account settings via your web browser or mobile application and turn off Personalized Ads.

Do Not Track. Some web browsers incorporate a “Do Not Track” feature. Because there is not yet an accepted standard for how to respond to Do Not Track signals, our website does not currently respond to such signals.


YOUR DATA PROTECTION RIGHTS (EUROPEAN ECONOMIC AREA).

If you are located in the EEA or Switzerland, you may have the following additional rights to:

  • Request access to and receive information about the Personal Information we maintain about you, to update and correct inaccuracies in your Personal Information, restrict or to object to the processing of your Personal Information, have the information anonymized or deleted, as appropriate, or exercise your right to data portability to easily transfer your Personal Information to another company. In addition, you may also have the right to lodge a complaint with a supervisory authority, including in your country of residence, place of work or where an incident took place.
  • Withdraw any consent you previously provided to us regarding the processing of your Personal Information, at any time and free of charge. We will apply your preferences going forward and this will not affect the lawfulness of the processing before your consent withdrawal.
Those rights may be limited in some circumstances by local law requirements. You may exercise these rights by using the Contact Information below.




CHANGES TO OUR PRIVACY POLICY AND PRACTICES

Posting of Revised Privacy Policy. We will post any adjustments to the Privacy Policy on this web page, and the revised version will be effective when it is posted. If you are concerned about how your information is used, then make sure you read this Privacy Policy periodically.

New Uses of Information. From time to time, we may desire to use or disclose Personal Information for uses not previously disclosed in our Privacy Policy. If our practices change regarding previously collected information in a way that would be materially less restrictive than stated in the version of this Privacy Policy in effect at the time we collected the information, then we will make reasonable efforts to provide notice and obtain consent prior to any such uses as may be required by law.

Contact Information. If you have any questions, would like to exercise your rights or share suggestions for improving the Privacy Policy or the Service, or otherwise would like to contact us, then please feel free to contact us per the information below.


AKAZOO LIMITED
2 Melville Street,
Falkirk, FK1 1HZ
support@akazoo.com

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